Return Policy

Product returns may be allowed if the product is unused, unopened and the product and packaging is in new (resaleable) condition. All returns are subject to approval. Returns will only be accepted after being provided an RMA (Return Authorization) number. Please use the customer service forms to complete the return request forms. Returns without an RMA number may be refused.

Refunds: Verlenes.com will make every effort to ensure you are satisfied with your purchase. If an item return is approved, we credit you the full purchase price of the returned item less any restocking fees.

Shipping & Handling Credits: Refund of initial delivery shipping and handling charges will be determined on a case by case. Because Verlenes.com incurs non-refundable shipping expenses from carriers, shipping and handling charges may not be credited if the product is deemed to have been properly delivered per the shipping instructions on the original order.